Returns And Refund Policy

Return Policy

• Customers may request a return within [7] days of receiving their order.

• Items must be in new, unused condition with original packaging and tags attached.

• Certain items such as personalized products, perishable goods, and final sale items are not eligible for returns.

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

• To initiate a return, please contact us at [ivy.mart78@gmail.com] with your order details.

Refund Policy

• Refunds are processed once the returned item has been received and inspected.

• If approved, refunds will be issued to the original payment method within 5-10 business days.

• Shipping fees are non-refundable unless the return is due to an error on our part.

• If your return is rejected, we will notify you and provide the option to have the item sent back at your expense.

• If you do not receive a refund after the stated timeframe, please contact your bank or payment provider before reaching out to us.